Tech giant Apple’s online store ran into trouble on Friday after it was inundated with customer pre-orders following the launch of the iPhone 14, 14 Pro and AirPods Pro 2.
Customers have encountered issues such as the website not loading, billing not working, and phone and credit card verification failure.
The Apple Store pre-order system failed for some customers who gave up after repeated attempts, while for some it was processed smoothly but with shipping dates slipping by at least a week, 9to5Mac reported.
Many customers have taken to Twitter to complain about the issue, while T-Mobile’s ordering process has been down since pre-orders began. The AT&T and Verizon websites are also facing issues in the ordering process.
listen this is only the fourteenth time they’ve done this they’ll fix it for next year i’m sure
—Benjamin Mayo (@bzamayo) September 9, 2022
I kept getting payment errors through the Apple Store app for some reason, but I finally received my order.
iPhone 14 Pro, Space Black, 256GB ready for pickup next Friday at 1:30 p.m.
— Daniel Gibson (@DanielGibson_) September 9, 2022
iPhone 14 Pro Max Silver 1 TB in pre-order! Apple Store app was giving me errors when checking out (and said there was a 1-2 week delay), traded to AT&T website which wouldn’t allow me to login, so I went to the AT&T app and it worked with the estimated September 16th delivery.
—Hassan Ahmed (@hassanahmed120) September 9, 2022
Last year, similar reports emerged with iPhone 13 pre-orders not going so well, especially with customers using Apple Card or carrier upgrades. However, the problem had been solved in 30 minutes, but with shipping dates slipping by a few weeks.